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Puzzles ship free during May in the lower 48 states with promo code: MayPuzzle

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

United States Shipments

We ship to virtually all locations in the United States. If you order one calendar, we will typically send it via U. S. First Class Mail. Delivery time is typically five to seven business days, sooner on the east coast and later on the west coast. Orders for two or more calendars are typically shipped via U.S. Priority Mail and delivery time should be in three to five business days.

Canadian Shipments

We ship orders to Canada via DHL Packet or Packet Plus International. The Packet Plus service is economical, however, delivery time can range from 10 to 30 business days. The Packet International service option is more costly, however, delivery time is shorter, ranging to seven to 15 days. We do not collect Canadian VAT, and any tax owed is the responsibility of the recipient.

International Shipments Beyond North America

As a result of international sales tax systems imposed by Great Britain and the European Union, we are no longer able to ship directly to individual customers in those countries. We continue to ship to customers in South America, Africa, Asia, Australia and South America. We ship orders via DHL Packet or Packet Plus International. The Packet Plus service is economical, however, delivery time can range from 10 to 30 business days. The Packet International shipping option is more costly, however, delivery time is shorter, ranging to seven to 15 days. We do not collect VAT, and any tax owed is the responsibility of the recipient.

Questions?

If you have specific questions about shipping an order that are not addressed here, please send an e-mail to: customerservice@tide-mark.com.